FAQ

MERCHANDISE FAQS

SHIPPING--WHEN WILL YOU SEND IT?

Most orders of in-stock merchandise ship out within 72 hrs following order placement.

EXPECTED ARRIVAL?

USA Domestic orders- 2-5 business days for delivery

International orders- 3-6 weeks.  

2 weeks is normal, though Customs can cause delays which are out of our control.

*International orders are also sometimes subject to customs fees and VAT taxes that you pay to your government. Please be prepared to pay these fees and taxes when picking up your package. For questions about fees and taxes in your area, please contact your local post office.*

Have a question about your order?

For the quickest answers, please email us at

results@flywheelbrands.com.

CAN I TRACK MY MERCH?

USA Domestic orders: When your order ships you will receive an email with your tracking number included.

International orders: Can not be tracked, therefore we can not refund an order even if reported as "lost" or "stolen".

*This rarely happens-usually any delay is because your package is just tied up in Customs.

CHANGES--CAN I MAKE ANY (OR CANCEL) AFTER MY ORDER IS PLACED?

No, once an order has been placed it enters our automated system and no changes can be made to the contents of the order,nor the shipping address.  

RETURNS?

Yes, to return your merch please follow these instructions:

Any unopened/unworn item shipped to a USA destination can be returned for any reason within 5 days of the shipping date.

* Defective items can only be replaced by the same item.

* Wearables may be returned only if they are in new condition (unwashed and unworn).

* Please include a note clearly stating what you want to happen and include your order number or a copy of the original invoice.

* Shipping and Handling fees cannot be refunded

* Within 2 weeks of receipt of your return, you can expect to receive a credit for the returned item(s).

* Send Merchandise returns to:

Flywheel Brands, - Riverbend/returns

4793 Adams Rd. Hixson, TN 37343

WHAT HAPPENS IF I ORDER SOMETHING OUT OF STOCK?

We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. We will also contact you to let you know that we have modified your order.

CUSTOMS- IS THERE A FEE FOR MY ORDER?

All orders shipped outside the United States may be assessed customs fees by the government of the country of destination. Flywheel does not include customs fees in our shipping costs. If you’re unsure of your country’s laws and policies regarding customs fees, please contact your local customs office. We strongly recommend you familiarize yourself with the customs charges in your country before you place an order. We are prohibited by law from declaring ordered merchandise as “Gift” on customs forms.

CAN’T I JUST PICK MY MERCH UP AT THE WAREHOUSE?

Sorry, no. All orders must be shipped.

IF YOU HAVE ANY FURTHER CUSTOMER SERVICE INQUIRIES NOT ANSWERED ABOVE, YOU CAN CONTACT:

results@flywheelbrands.com

Monday - Friday 8AM - 5PM EST

*We attempt to answer all inquiries within 24 hours of receipt and appreciate your patience.

IF YOU HAVE NON-MERCHANDISE QUESTIONS ABOUT TICKETS OR THE EVENT, PLEASE EMAIL info@riverbendfestival.com